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ADVANCED COLLISION CENTER | BRUNSWICK, GA |
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WHERE advanced collision center 3620 community road brunswick, ga 31520
WHY For 3 generations the people of Advanced Collision Center have provided industry leading collision consulting & repairs for vehicle owners and insurance companies. We are proud of our titled past and dedicate ourselves to filling our future with much of the same.
Below is the quick list of what to expect when getting through the auto repair process. Click on each for more detail. Report vehicle damage to appropriate insurance carrier Select auto body repair shop of your choosing Pay deductible when satisfied with repair
***please feel free to direct any questions to Ryan or Lonnie
COMMON TERMS & JARGON
Every industry has jargon that sounds like gibberish to outsiders. The auto body & insurance field is no different, below is some clarification.
Adjuster– person who works with the insurance co and is mainly responsible for the administrative functions of a claim. This person may also be the one who writes the repair estimate. After Market (A/M)- term describing a replacement part supplied by a company other than the original manufacturer of the vehicle. Appearance Allowance– a dollar amount paid to the vehicle owner in exchange for replacing a damaged part. Ex. A tire gets scuffed but is still completely functional; instead of paying to replace the tire for $135 insurance pays the owner some amount less than that and leaves the tire on the vehicle. Appraiser– person who represents the insurance co or body shop whose responsibility is to write repair estimates. Betterment– the dollar amount left for the vehicle owner to pay when insurance does not pay full replacement cost for parts showing “normal wear and tear”. The common example is tires; a damaged tire being replaced in a claim only has half its useful tread remaining so insurance only pays half the replacement cost. Blend– an auto body repair process to match paint color between damaged and non damaged panels. Bondo– the brand name of a body filler offered by 3M; is commonly available at retail stores. Many body fillers are available but the word “bondo” is used synonymously for all body fillers. Claimant– the not-at-fault driver in a collision filing a claim against the at-fault driver’s insurance co. Club Tire– a tire which is available through only 1 retailer. Courtesy Estimate– repair estimate written by a body shop per the request of a competing body shop. Coverage– **there are several types of coverage in an insurance policy. Claiminfo.info is a good source for more detail. Cycle Time– amount of time (measured in days) an auto body repair takes. The industry standard for calculating cycle time is to divide total labor hours by 4. Example: a repair with 12 body hours and 4 refinish hours totals 16 labor hours. 16 divided by 4 equals 4 suggested days under repair. Deductible– dollar amount of an insurance claim NOT paid by the insurer. A deductible is paid by the insured (vehicle owner) directly to the service provider (body shop). Diminished Value / DOV / Diminution of Value– suggested loss of resale value for a damaged vehicle. Estimate– initial damage report performed by insurance co or body shop., may or may not encompass the full amount of damage. Fish Eye– paint imperfection caused by some contaminant below the surface resulting in a small dimple in the paint. Independent Appraiser– estimate writer who does not work directly for an insurance co or body shop. Insured– term used to associate a person with their own insurance co LKQ– acronym for Like in Kind and Quality; term describing a replacement part supplied from a similar vehicle. These parts may also be referred to as “used” or “recycled”. PDR– acronym for Paintless Dent Removal; a method of auto body repair which does not require refinishing. For dents no bigger than a half dollar PDR is faster and less expensive than traditional paint & body repair. R&I– shorthand for Remove & Install; an auto body repair process where an undamaged part is removed then reinstalled. R&R– shorthand for Remove & Replace; an auto body repair process where a damaged part is removed from the vehicle and replaced with a new part. Repl– shorthand for Replace– an indication that a damaged part will be replaced with a new one. OEM– acronym for Original Equipment Manufacturer; term describing a replacement part that is new and supplied by the manufacturer of the vehicle. Recond– shorthand for Reconditioned; term describing a replacement part that has previously been installed on another vehicle but repaired / rebuilt for resale. Common reconditioned parts are cv axles, steering pumps & gears, bumper covers and alternators. Salvage Value– dollar amount a vehicle is worth after being deemed a total loss. Steering– term used to describe the practice of insurers being overly suggestive when recommending their preferred repair facilities to vehicle owners. Supplement– invoice for repairs in addition to the original estimate; generally for hidden damage or part price differences. Total Loss– shorthand for Economical Total Loss; when the projected cost of vehicle repair becomes financially inefficient compared to the replacement cost of the vehicle. |
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WHEN monday thru friday 8 am — 5 pm |
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